{"id":13,"date":"2025-12-28T13:03:08","date_gmt":"2025-12-28T13:03:08","guid":{"rendered":"https:\/\/tandraaz.com\/?page_id=13"},"modified":"2025-12-28T13:03:10","modified_gmt":"2025-12-28T13:03:10","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/tandraaz.com\/?page_id=13","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">\ud83d\udd04 Refund &amp; Return Policy \u2013 Tandraaz<\/h1>\n\n\n\n<p>At <strong>Tandraaz<\/strong>, customer satisfaction is our top priority. This policy explains the conditions under which returns and refunds are accepted.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\uddf5\ud83c\uddf0 Eligibility<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This policy applies to <strong>orders delivered within Pakistan only<\/strong>.<\/li>\n\n\n\n<li>All orders are placed using <strong>Cash on Delivery (COD)<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u2757 Return Conditions<\/h2>\n\n\n\n<p>Returns are only accepted in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You received a <strong>damaged product<\/strong><\/li>\n\n\n\n<li>You received a <strong>wrong product<\/strong><\/li>\n\n\n\n<li>The product is <strong>missing items<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Returns are <strong>not accepted<\/strong> for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Change of mind<\/li>\n\n\n\n<li>Taste preference<\/li>\n\n\n\n<li>Used, opened, or tampered products<\/li>\n\n\n\n<li>Products without original packaging<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u23f1 Return Request Time<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return or complaint must be reported within <strong>24 hours of delivery<\/strong>.<\/li>\n\n\n\n<li>Requests made after 24 hours will <strong>not be accepted<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcf8 Proof Requirement<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clear <strong>photos or videos<\/strong> of the issue are required.<\/li>\n\n\n\n<li>Proof must be shared via <strong>WhatsApp or Email<\/strong> for verification.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcb0 Refund Process<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After verification, we will offer one of the following:\n<ul class=\"wp-block-list\">\n<li><strong>Replacement product<\/strong>, or<\/li>\n\n\n\n<li><strong>Refund (where applicable)<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Refunds are processed via:\n<ul class=\"wp-block-list\">\n<li><strong>Bank transfer<\/strong>, or<\/li>\n\n\n\n<li><strong>Store credit<\/strong> (as decided by Tandraaz)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>\u26a0\ufe0f <strong>Cash refunds are not provided<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\ude9a Return Shipping<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the return is approved due to our error, <strong>return shipping cost will be covered by Tandraaz<\/strong>.<\/li>\n\n\n\n<li>If return is not approved, shipping cost will be <strong>borne by the customer<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udeab Order Refusal<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refusal of COD orders at the time of delivery <strong>without a valid reason<\/strong> is not eligible for return or refund.<\/li>\n\n\n\n<li>Repeated refusals may result in <strong>restriction on future orders<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udd04 Policy Changes<\/h2>\n\n\n\n<p>Tandraaz reserves the right to <strong>modify or update this policy<\/strong> at any time without prior notice.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcde Contact Information<\/h2>\n\n\n\n<p>For return or refund requests, please contact us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Phone \/ WhatsApp:<\/strong> +92 314 6187465<\/li>\n\n\n\n<li><strong>Email:<\/strong> <a>info@tandraaz.com<\/a><\/li>\n\n\n\n<li><strong>Address:<\/strong> Canal Road, Near EME Stop, Lahore, Pakistan<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udd04 Refund &amp; Return Policy \u2013 Tandraaz At Tandraaz, customer satisfaction is our top priority. This policy explains the conditions [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/tandraaz.com\/index.php?rest_route=\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tandraaz.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tandraaz.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tandraaz.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tandraaz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13"}],"version-history":[{"count":1,"href":"https:\/\/tandraaz.com\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":29223,"href":"https:\/\/tandraaz.com\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions\/29223"}],"wp:attachment":[{"href":"https:\/\/tandraaz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}