🔄 Refund & Return Policy – Tandraaz

At Tandraaz, customer satisfaction is our top priority. This policy explains the conditions under which returns and refunds are accepted.

🇵🇰 Eligibility

• This policy applies to orders delivered within Pakistan only.
• All orders are placed using Cash on Delivery (COD).

❗ Return Conditions

Returns are only accepted in the following cases:

• You received a damaged product
• You received a wrong product
• The product is missing items

Returns are not accepted for:

• Change of mind
• Taste preference
• Used, opened, or tampered products
• Products without original packaging

⏱ Return Request Time

• Return or complaint must be reported within 24 hours of delivery.
• Requests made after 24 hours will not be accepted.

📸 Proof Requirement

• Clear photos or videos of the issue are required.
• Proof must be shared via WhatsApp or Email for verification.

💰 Refund Process

• After verification, we will offer one of the following:
  • Replacement product, or
  • Refund (where applicable)
• Refunds are processed via:
  • Bank transfer, or
  • Store credit (as decided by Tandraaz)

⚠️ Cash refunds are not provided.

🚚 Return Shipping

• If the return is approved due to our error, return shipping cost will be covered by Tandraaz.
• If return is not approved, shipping cost will be borne by the customer.

🚫 Order Refusal

• Refusal of COD orders at the time of delivery without a valid reason is not eligible for return or refund.
• Repeated refusals may result in restriction on future orders.

🔄 Policy Changes

Tandraaz reserves the right to modify or update this policy at any time without prior notice.

📞 Contact Information

For return or refund requests, please contact us:

• Phone / WhatsApp: +92 314 6187465
• Email: info@tandraaz.com
• Address: Canal Road, Near EME Stop, Lahore, Pakistan